JM
Jacky M
1 reviews | Active since Oct 2020
26 Apr 2022, 10:30
Vodacom and elite mobile are a ****
I called vodacom and Elite mobile on the 1st of April and I spoke to Ntsivo and Patrick Somiah who confirmed that there was an add on service added to my contract and gave me a ref number: *** to confirm that the service was cancelled which when I was contacted to add the service I was informed that I was going to be charged about 200 but an amount of 433.98 was debited. The same amount was debited this month even though the service was "cancelled". Vodacom and elite mobile are a serious **** this is the end of the road with them. Vodacom is the pits.
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Replies (1)Vodacom's replyOfficial
26 Apr 2022, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Apr 2022, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
