Vodacom and elite Mobil ******

If I could give you zero I would. Vodacoms third party supplier Elite Mobile, rolled over a contract without my permission. I have the proof from their voice recordings. I have been trying to get Vodacome to cancel the contract since the beginning of July. I was advised I must sort it out with Elite myself. Now I have sorted it out no one wants to assist until I pay my account, but I don't want to pay the account because no one wants to assist me. I am prepared to pay everything except the two numbers in question but Vodacom wants to block my entire account if I don't pay everything ? Can someone assist as I want to pay but the people in accounts and customer service have been saying for 2 months, they'll escalate the query but to date no one has called me back. I have to call everyone.