aH
anastacia H

1 reviews | Active since Feb 2013

06 May 2024, 13:44

Vodacom ********* and dishonest price increase

On 17/4/2024 I phoned to cancel my current Vodacom data contract because the price increase without informing me. The lady in cancellations convinced me to renew my contract as they will match the data I received. I received a quotation from Vodacom for a data package of R329 over 24 months. I accepted the quotation. On my very first month of the new contract, the 1st of May Vodacom debited my account with R360. Upon phoning today 6/5/2024 I was informed that their was a price increase on a new contract. I fail to understand how this works, "The contract terms and conditions" point 2 reads as follows "Pricing can only be guaranteed if supp**** on an official Upgrade Quotation and is subject to change and stock availability". I am extremely unhappy and disgust, with this ********* conduct which Vodacom embark on.

0
Replies (3)
Vodacom
Vodacom's reply07 May 2024, 08:01
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 
aH
anastacia H's update10 May 2024, 11:55
Reviewer Update
Still waiting on Vodacom to finalize my complain
aH
anastacia H's update04 Jun 2024, 09:50
Reviewer Update
Dear Vodacom

Thank you for the feedback and the collection of the device.
Collection number: Col:***
Account number: I***-5

I need confirmation on the following:
1. The contract has been cancelled
2. The debit order of 1/6/2024 was the last payment to Vodacom.

Your assistance, confirmation and responds will be highly appreciated.

Anastacia
Please use my 083 number on your file