Vodacom and Digital planet partners in crime

Vodacom and Digital planet is a **** Save yourself a alot of trouble and cancel a order if you see your Vodacom order is being handled by them. They delivered a broken tv to me on the 26th of November 2022. I reported it to Vodacom unknowing that I had to report it to them direcly. Today they let me know that they wont replace the tv because I logged the complaint on the 2nd of December which I did not. They also say I signed for the tv and that it was in good condition. I signed that the package was in good condition, there was no way I could of seen the tv was broken before I connected it. I cannot even cancel the contract now because the 14 day cancelation period lapsed. I am going to pay 3 years for a broken tv. I also read the comments now on Facebook and Hellopeter that this is general practice for Digital planet and when I ask to come and see them personally they won't give you an adress. Sound like a **** company. One thing good from this is that I will never purchace anything again on a Vodacom contract.