Item: Vodacom
Rating: 1
Author: Rene U

RU

Rene U's updateReviewer Update

30 Jun 2023, 12:31

I purchased 600minutes en 2 GB at Vodacom, which was suppose to expire 30 June at midnight, but Vodacom made a mistake and took all the minutes and data away on 29th already . I was on the phone with Vodacom customer service for three hours trying to correct the mistake Vodacom made. I was constantly cut off, and had to dial the 082 135 around 15 times, nobody at Vodacom was willing to correct their mistake.

RU

Rene U's update30 Jun 2023, 12:31

Reviewer Update

I purchased 600minutes en 2 GB at Vodacom, which was suppose to expire 30 June at midnight, but Vodacom made a mistake and took all the minutes and data away on 29th already . I was on the phone with Vodacom customer service for three hours trying to correct the mistake Vodacom made. I was constantly cut off, and had to dial the 082 135 around 15 times, nobody at Vodacom was willing to correct their mistake.

Vodacom's replyOfficial

30 Jun 2023, 14:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply30 Jun 2023, 14:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

03 Jul 2023, 11:11

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted by the relevant team on the 30-06-2030 and assisted with your query. Regards Consumer Website Team

Best regards,

Vodacom's reply03 Jul 2023, 11:11

Official

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been contacted by the relevant team on the 30-06-2030 and assisted with your query. Regards Consumer Website Team

Best regards,

Vodacom ***** and destroy