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doreen M

1 reviews | Active since Jan 2011

24 Jan 2024, 17:57

Vodacom and debit orders

I have a contract with a fixed monthly fee paid via debit order. Vodacom deducts any amount they want. This is theft? It's so bad that my other debit orders cannot be paid some months.

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Replies (2)
Vodacom
Vodacom's reply25 Jan 2024, 07:23
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply30 Jan 2024, 15:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards,  Consumer Website Team

Best regards,