SP
SA P

1 reviews | Active since Nov 2014

08 May 2019, 19:02

Vodacom and data again

More than 2.5 gigs of data of mine has disappeared in a space of a day or the last recent time I checked my data . I have checked all my settings including my data usage of certain applications and subsequently can find nothing either than the fair useage I already used .My data tracker subsequently tracks my useage from the 10 th of April to today and it does not add up to what has been used .I have been having these problems for the last 8 months where I complain and data is refunded to me ,then it stops and starts again .There is no possible way that you can argue with facts and if my tracker subsequently does not add all my data usage to that which is deducted .With the numerous allegations from the public that data is going missing one cannot dismiss such allegations as subjective and without warrant especially since facts point to a different story .Vodacom please refund data as I am working on a campaign which requires my data and please subsequently give me a call to discuss releasing me of my contractual obligations on the basis that my obligations are becoming increasingly intolerable to continue and as a client who is facing these intolerable conditions should not face prejudice as such .Thank you

0
Replies (3)
Vodacom
Vodacom's reply09 May 2019, 07:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

SP
SA P's update14 May 2019, 13:37
Reviewer Update
Dear Vodacom I was contacted by a gentleman on Friday .Still waiting on his email as to whether or not I will be credited with data or not .
Vodacom
Vodacom's reply14 May 2019, 17:13
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we have responded via email. Regards  Consumer Website Team 

Best regards,