Vodacom and Customer Service are never to be used in the same sentence

Vodacom and good customer service seemingly can't be used in the same sentence. My contract is up for renewal and a consultant called me on 14 March 2020 to offer me the options. I decided on a package and we concluded our discussion. She informed me that I shall receive a call to verify that I have indeed agreed on the package and that delivery will take place within three to five days from 16 March 2020.

I never received a call and then followed up on Thursday 19 March 2020. I was then told that there was a note on the system about me not being available. The fact is I never received that call and even if I missed it there were no messages left for me to return a call. On Friday 20 March 2020, the same consultant whom I closed the deal with called to say that my order has been cancelled because I was not reachable. This after I had gone through the trouble of calling Vodacom the day before. My account with Vodacom on a monthly basis is on average R4000.00 and this is the service they provide. Pathetic to say the least. I am migrating to MTN rather than renewing my contract. So much for being a loyal customer.