Vodacom and Customer Care should never appear in the same sentence.
<p>On June 13 I reported bad service at a Vodacom shop via the Customer Care line and was told the query had been escalated to a support specialist. Since then I have followed up several times to ask about the status of the query reference 1- ********** ********** but get the same message that I must wait until someone calls me back. It is now almost 2 months now and this morning I got the same message again.</p> <p> </p> <p>Vodacom do not care about their customers. Their customer care lines are inhabited by ill trained staff who have no feeling for customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
So far nobody has contacted me from Vodacom other than a standard e-mail addressed to "Terrance" (not my name) asking if the query had been successfully addressed and asking me to phone Customer Care or e-mail if not.
Vodacom customer service is a joke.
So far nobody has contacted me from Vodacom other than a standard e-mail addressed to "Terrance" (not my name) asking if the query had been successfully addressed and asking me to phone Customer Care or e-mail if not.
Vodacom customer service is a joke.
Good day
Our records reflect that feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Our records reflect that feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team