VODACOM AND CONTRACTORS PROVIDE EXTREMELY POOR SERVICE!!!

This is my second review that i am writing on the same topic. In July 2025, i cancelled my fibre contract with Vodacom. Below are the reference numbers SR*** SR*** Despite numerous follow ups, calls and emails to Vodacom, my contract was not cancelled and Vodacom continued to bill my account. I advise that i was going to cancel the debits as i had given sufficient notice and still my contract was not cancelled. I escalated the issue to Hello Peter and eventually on the 26th September it was cancelled. I again advised that i cannot be liable for any further payments as i had given sufficient notice.

I never heard from Vodacom again regarding this matter. I still hold 2 contracts which are debited monthly and my statement shows no arrears. I was not contacted to say that my payments are outstanding.

I am now receiving calls from MBD attorneys demanding payment of R1496.08. At first i was unsure what this is in regard to and MBD was unable to tell me themselves what this is in relation to, just that i owe Vodacom. I asked MBD to share information with me, to date i have not received any information from MBD.

I have emailed Vodacom on the 5th February regarding the same matter, there is no response to date. I have sent a follow up email this morning 13.02.2026.

Further to this, my credit profile is being updated with a negative rating each month as not paid. This is affecting my credit health and i need it to be resolved urgently. There is no care from Vodacom or the contractors that they have hired to manage their business. Vodacom should review their contractors urgently because they are providing a terrible service and many consumers are complaining about the terrible or lack of service! This whole matter began because they simply failed to cancel my contract despite numerous attempts by myself to resolve it. I have shared to Vodacom, detailed history of all the contact i have made since July 2025 when i sent a cancellation request. They should have never still allowed this proceed or be logged as an unpaid account.