Vodacom and Constructive Contract Cancellations.

Item: Vodacom
Rating: 1
Author: Pieter Z

I refer to my Vodacom reviews of 20 November 2024, 1 October 2024 and 18 July 2024, as well as numerous calls to the Help Centre and visits to the Vodacom Store in Cresta over the past 18 months.

I am trying to get Vodacom to send me monthly invoices, by e-mail, for all the numbers that I have contracts for. This simple request seems to be an impossible request for Vodacom.

Every time I write a review, someone from Vodacom calls me and sends me the invoices. Every time I ask whether it will now be sent automatically, on a monthly basis and every time I am assured that it will be sent.

And guess what? Every time, at the end of the following month, I DON'T receive the invoices.

I believe this is constructive contract cancellation by Vodacom. They are actively annoying their clients so that they would terminate their contracts. I just don't no why, because I am a paying client.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

04 Feb 2025, 08:07

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Feb 2025, 08:07

Official

Best regards,

Vodacom's replyOfficial

04 Feb 2025, 15:37

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have updated your profile to receive all invoice and statements via email *** and resent it for January and February 2025. Regards Consumer Website Team

Best regards,

Vodacom's reply04 Feb 2025, 15:37

Official

Best regards,

Pieter Z's updateReviewer Update

05 Feb 2025, 15:37

I have received the e-mailed invoices for January and February.

PLEASE NOTE that the contracts for *** and *** were cancelled on 2 November 2024 via your call centre. Both contracts should have come to an end on 28 January 2025. The cancellation references are *** and *** respectively.

I see that I have been invoiced for both the above mentioned numbers in February. Why weren't the contracts cancelled as agreed?

Pieter Z's update05 Feb 2025, 15:37

Reviewer Update

Vodacom's replyOfficial

14 May 2025, 14:10

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to you via email. Regards, Consumer Website Team

Best regards,

Vodacom's reply14 May 2025, 14:10

Official

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to you via email. Regards, Consumer Website Team

Best regards,