Vodacom and co fibre installing incompetence

We’ve been waiting for our fibre to be installed for 5 months now. Working from home is a nightmare. Vodacom and the people they have outsourced for this installation have been ducking our emails and calls. The issue still hasn’t been resolved.

The problem is that in paper a box has already been installed. However 6 different teams have come on site and verified the lack of a box and all say they will report the issue to their superiors.

The problem is the last group that came here. Came in hopes to find the box had been tempered with or damaged by the residents( I.e my family and I) so they could claim insurance and install another. But they couldn’t find the box they supposedly installed.

they’ve been promised to quickly fix the problem(install a box) but since our last conversation they’ve been ducking our calls and numerous attempts to get a hold of them for over 2 weeks now.

I’m a nearing 6 months without a resolution and we are beyond upset.