LC
Lynnette C
1 reviews | Active since Aug 2011
11 Mar 2024, 09:53
Vodacom and Co-active dishonest unhelpful people
Co-Active, a 3rd party company for Vodacom. please dont deal with them. UPgraded 15 Jan already, quoted me R1199, ended up paying R2020, still trying to resolve this. eventually arranged to take my phone to credit the phone and to send me a new phone, after 2 weeks, still nothing happened... still no new phone though....
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Mar 2024, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Mar 2024, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LC
Lynnette C's updateReviewer Update
11 Mar 2024, 10:23i have been dealing with vodacom directly for 6 weeks they just refer me back to Co-Active. no one has no idea of customer service not even after being a customer for 20+ years
LC
Lynnette C's update11 Mar 2024, 10:23
Reviewer Update
i have been dealing with vodacom directly for 6 weeks they just refer me back to Co-Active. no one has no idea of customer service not even after being a customer for 20+ years
LC
Lynnette C's updateReviewer Update
25 Mar 2024, 06:54my phone has been collected 13 days ago, 7 working days, still, my account hasnt been fixed... i have no phone.... and it should all just be ok.... the new contract offered should at least have been captured already, but nothing... Vodacom upgrades team has known about this issue from the start and no one has made any effort to get this resolved. after 20 years, this is what Vodacom calls customercare. this is ridiculous... and there is no management anywhere that can step up and clean up the mess.... i have never experienced something like this in my life.....
LC
Lynnette C's update25 Mar 2024, 06:54
Reviewer Update
my phone has been collected 13 days ago, 7 working days, still, my account hasnt been fixed... i have no phone.... and it should all just be ok.... the new contract offered should at least have been captured already, but nothing... Vodacom upgrades team has known about this issue from the start and no one has made any effort to get this resolved. after 20 years, this is what Vodacom calls customercare. this is ridiculous... and there is no management anywhere that can step up and clean up the mess.... i have never experienced something like this in my life.....