Vodacom and Cellsure needs to say who is at fault!

This is the story behind all of this. I cancelled my contract with Vodacom last month, no one notified me that if I cancel my contract it will terminate my insurance as well. I called vodacom and I was transferred to Cellsure I spoke to Nthabiseng and Mercia and they advised that my contract will not be activated and I will not get a new phone as I recently lost my phone (at cellsure since vodacom transferred my call to them).<br> <br> This is totally unacceptable because I have been paying my premiums and no one had the courtesy to contact me (either Vodacom or Cellsure) to advise that should I cancel my contract my insurance will also be cancelled.<br> <br> My last premium was paid in February 25th why was the insurance premium not included?<br> <br> Shortly while I was on the call I was advised that they will re instate my policy (if I pay my outstanding premium) and then I was notified again after a few minutes that they will not re instate it! <br> <br> This is not my problem and Vodacom and Cellsure should take the responsibility. <br> <br> Vodacom passed the bug to Cellsure.My last resort is to lodge a complaint with The Ombudsman to get this matter resolved since non of the parties are willing to help.