1 reviews | Active since Nov 2016
VODACOM AND CELLSURE CHARGING ME FOR INSURANCE I NEVER SIGNED UP FOR DESPITE MONTHS OF COMPLAINING!
<p>Despite CELLSURE agreeing that they are chargng me incorrectly (at no point did i sign a contract for any insurance with them whatsoever) they still to date are chargIng me R258 every month and have not credited me fully , im now going on to 6 months of this problem without resolution!</p> <p>Despite numerous calls, emails, escalations to CellSure and vodacom who keep telling me month on month they have sorted this out and cancelled a contract i never signed up for low and behold i get charged each time i get my monthly invoice! This is theft! and Vodacom isnt willing to help me either and keep telling me i need to talk to cellsure who arent returning my mails or calls because they simply cant fix the problem! </p> <p>Vodacom you are losing your customers thanks to poor service from cellsure! and whats worse is you are not willing to help your own cutomers with an ongoing unresolved issues.</p> <p> </p> <p>i have proof of mails and names of people whom i keep calling and sending emails and still nothing! </p> <p>6 months and ongoing </p> <p>I just got a cancellation quote from VODACOM and i am moving to cell c ,</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I'm Still waiting!!! No calls no emails nothing
If I do not hear anything in. The next hour I'm. Putting my number.
I got half a credit this month! You charge me R258 and credit me R127??
I'm Still waiting!!! No calls no emails nothing
If I do not hear anything in. The next hour I'm. Putting my number.
I got half a credit this month! You charge me R258 and credit me R127??
