CM
Colleen M

1 reviews | Active since Nov 2016

10 Nov 2016, 12:17

VODACOM AND CELLSURE CHARGING ME FOR INSURANCE I NEVER SIGNED UP FOR DESPITE MONTHS OF COMPLAINING!

<p>Despite CELLSURE agreeing that they are chargng me incorrectly (at no point did i sign a contract for any insurance with them whatsoever) they still to date are chargIng me R258 every month and have not credited me fully , im now going on to 6 months of this problem without resolution!</p> <p>Despite numerous calls, emails, escalations to CellSure and vodacom who keep telling me month on month they have sorted this out and cancelled a contract i never signed up for low and behold i get charged each time i get my monthly invoice! This is theft! and Vodacom isnt willing to help me either and keep telling me i need to talk to cellsure who arent returning my mails or calls because they simply cant fix the problem! </p> <p>Vodacom you are losing your customers thanks to poor service from cellsure! and whats worse is you are not willing to help your own cutomers with an ongoing unresolved issues.</p> <p> </p> <p>i have proof of mails and names of people whom i keep calling and sending emails and still nothing! </p> <p>6 months and ongoing </p> <p>I just got a cancellation quote from VODACOM and i am moving to cell c ,</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply10 Nov 2016, 13:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

CM
Colleen M's update15 Nov 2016, 10:23
Reviewer Update

I'm Still waiting!!! No calls no emails nothing

If I do not hear anything in. The next hour I'm. Putting my number.

I got half a credit this month! You charge me R258 and credit me R127??