Vodacom and Cat are a really pathetic combination

Vodacom really sucks. Imagine sending in your Cat S31 which is advertised as drop proof, that shattered after falling only 0,5 meters a month ago and Vodacom hasn't even started fixing it. They said it needs to be sent to the repairs center then I needed to pay an excess and the insurance will pay the rest. Paid it, and more than two weeks later I get a call from Vodacom saying they just noticed the phone is still under warranty so they will have to get it back from the repairs center in CT, send it to Joburg where Cat will fix it and they will then repay my excess that I have already paid. Now, another week later I get a call from the repairs center in CT asking when I will pay so that they can start fixing it, while I was told Cat will fix it for free in Joburg since it is under warranty. Then I tell the repairs center in CT that the phone is insured and Vodacom insurance division already approve the work to be done and told me I need to pay R500 excess, with the reference number I need to use, now the repairs center doesn't recognize the reference number and can't pick up my payment. What kind of a circus are you people running there?