Vodacom and Capitec stole my money !

Hello Peter

Id like to complain about Vodacom and Capitec ! More so Vodacom ! I bought R45 airtime on friday 22 nd of January using the my vodacom app , the payment option I chose was to pay with my MasterCard , i did that and after the payment was made it said thank you but i never received the airtime nor any message stating i bought airtime. When i check on the vodacom app under order history its says the airtime is pending , so i called vodacom which is now a mission to get through and if you get a consultant they not helpful at all they very quick to dismiss me , one said i must wait the airtime will reflect in a couple of days which it hasnt ! She said theyve been getting alot of this issue especially if you pay using your MasterCard. I waited nothing happened, i called again and got rude consultants telling me the issue is not on their side i must call my bank . So i called Capitec spoke to a lovely and very helpful lady she told me no the transaction went through she said i must send vodacom my bank statement , i did that and i sent customer care screenshots aswell , i received a call from vodacom and the lady told me to call capitec again and ask them again ! i couldnt call cause i had no airtime, she told me she d call me back but never did !

Im so angry because ive been calling vodacom the whole week and all their consultant are telling me different things and one even gave me the wrong email address to send my complaint too ! Its unacceptable Vodacom !! Your service is horrible !! What happened ? Ive been a loyal customer ever seens ive gotten a phone ive used vodacom now im definitely gona switch to MTN im sick of your non caring service ! Between Capitec and Vodacm i shouldnt be the one dealing with this all i want is my money back ! I even had to take airtime advance that i didnt want to take ! Vodacom your service has gone down because even my nephew who bought vodacom airtime he’s airtime vanished after recharging. Capitec or Vodacom please sort this issue out ! I want my R45 ! Ive missed my deadline cause i also have work online that i do everything is on a stand still ! I want answers ! Also it sucks that i have to come to Hello Peter to complain because these companies dont care to sort issues out with their customers.

A.M