AS
Annestasia S

1 reviews | Active since Jul 2018

19 Dec 2018, 12:56

Vodacom and Capital Data NO GOOD

After being under dept review since 2011 Vodacom / Capital Data NOW want to tell me that I have 2 accounts - They demand that I pay the second account before I can get a paid up letter to remove my name from dept review. I have paid the account that was handed over in 2011 in full but now they state that I have another account with them. They must think I'm stupid. After 3 years your debt can be classified as prescribed if not paid.....I did not acknowledge the dept in 2011 why would I acknowledged it now. When I was placed under dept review why did they not state then that I had more then one account? I will take this matter up with my legal advisers.....

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2018, 14:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team