RK
Riaan K
1 reviews | Active since Jul 2014
26 Apr 2021, 17:43
Vodacom and Cancellation Hell
It's impossible to cancel a month-to-month contract with Vodacom. I've been trying for 1.5 years already (even after having left the country and not even using the number at all in that time).
Despite the many escalations to various managers, the same thing keeps happening: a monthly deduction from my bank account. We've called, emailed, faxed, threatened with getting attorneys involved, pleaded... All to no avail.
It feels like Vodacom is the new Eskom with the same inability to get the basics right (like account management).
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Apr 2021, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Apr 2021, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Apr 2021, 10:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply27 Apr 2021, 10:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
RK
Riaan K's updateReviewer Update
27 Apr 2021, 14:44Thank you Vodacom, I'd appreciate that! Please note that since we're outside the country - the best way to get in touch would be through the email address you have on file for *** - *** - or through my cell number in Portugal +***69. Let me know if you need any verification details, I'd be happy to share those as needed.
RK
Riaan K's update27 Apr 2021, 14:44
Reviewer Update
Thank you Vodacom, I'd appreciate that! Please note that since we're outside the country - the best way to get in touch would be through the email address you have on file for *** - *** - or through my cell number in Portugal +***69. Let me know if you need any verification details, I'd be happy to share those as needed.