1 reviews | Active since Aug 2018
Vodacom and Buymondo -- DON'T opt-in on ANY of their deals
Stay away from Vodacom and buymondo. Don't opt-in for any of their so called deals.
I used to be a loyal Vodacom client with more or less 5 contracts. But they obviously don't care about their customers...
I opt-in for a Data contract upgrade (telephone call from buymonde). I was promised a Notebook with 4 gig memory. On receiving the device: * It was not Lenovo Notebook but a Lenovo Ideapad or something * It only had 2 gig memory * A hard drive with less than 32 gig memory (so less than most memory sticks)
I immediately phoned and canceled the contract (both buymondo & vodacom), asking that the new contract be canceled, and the old one remain in place as was prior to the telephone call.
It has been more than a week now and they STILL have not collected the device and wifi modem. It has now been weeks and still no action from Vodacom or their subsidiary ********** I now see and extra amount on my debit order -- need to confirm what it's for....
I have phoned Buymode twice now to collect and all they are good at is giving you another reference number: Original ref: 1- ********** ********** ref: 1- ********** ********** (27/07/2018)
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
