Vodacom and bad service

Item: Vodacom
Rating: 1
Author: Sibusisiwe K

I am honestly sick and tired of Vodacom and they're bad service and customer service. I call Vodacom on the 15th of August with regards to my line that was not working and dropping network. I spoke to Unathi, who said someone from back office will contact me. It is the the 25thof August and I am yet to get the call. The agents are rude and put you on hold with hop[es that you will drop the call so they do not have to assist. It rediculous that i am paying for a service that I have not used in 2 weeks. The last agent i spoke to put me on hold for over and hour and eventually dropped the call and didn't bother to call me back. I AM VERY DISGUSTED!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Aug 2025, 07:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Aug 2025, 07:58

Official

Sibusisiwe K's updateReviewer Update

26 Aug 2025, 17:31

I am really not happy!!!! none of the people who have called me have assisted!!!! you people keep giving me a turn around time with no ****ebn turnaround!!!!! is this how you people treat paying customers??????????????????? I woke from home and need to go squat in public WIFI while I pay for service on a monthly basis!!! I want someone a technician ASAP to be dispatched to me!!!!! I want this resolved as in the 15th of AUGUST!!!! because WHAT THE ****!!!!!! NX

Sibusisiwe K's update26 Aug 2025, 17:31

Reviewer Update