JV
Jorinda V
1 reviews | Active since Jul 2021
26 Jul 2021, 09:04
VODACOM AND ATTORNEYS - EXPREMELY ***********
I have closed my Vodacom account on the 19th of March 2020 at Pavilion Vodacom. I have paid the total amount outstanding and the Vodacom Employee ensured me that he will send the necessary documents that the account has been paid in full and that the contract is cancelled. Thereafter I have received numerous calls on an amount still outstanding and I have forwarded all necessary documents to the collection department of Vodacom ad VVM attorneys, to which I have received a reply that they will contact me. Clearly nothing was sorted out, as there is now other attorneys to whom I have sent numerous emails, and to this date I have not received any reply. I keep on getting Final Notices and phone calls. Vodacom staff and their attorneys are *********** and I will not be held liable for their BAD SERVICE.
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Replies (3)
Vodacom's replyOfficial
26 Jul 2021, 09:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2021, 09:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JV
Jorinda V's updateReviewer Update
26 Jul 2021, 14:21I have tried numerous times to contact them via email, so I think it is just fair to ask that they contact me.
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Jorinda V's update26 Jul 2021, 14:21
Reviewer Update
I have tried numerous times to contact them via email, so I think it is just fair to ask that they contact me.
JV
Jorinda V's updateReviewer Update
28 Jul 2021, 12:13After I was told by VODACOM that a consultant will make contact with me, I received another message saying that I must contact VODACOM. I told them I will not contact them as I have been trying to do that for more than a year now and that they must please get a consultant to contact me.
As to date I have not received ANY phone call from Vodacom as requested. I did however received a sms today, stating: "CONGRATULATIONS! You qualify for a DISCOUNT on your Vodacom account. Call ***"
So again, after all my contact with VODACOM, I had to contact them once again and wait in the line till a consultant is available to talk to me.
The consultant informed me that I am getting a discount of R 846.09. I told her that is great then this account should be paid off and that the contract is cancelled. She said no, as the balance is over a R1000. I have received an URGENT NOTICE letter from VODACOM on 21 July stating that I owe them R846.09, now the consultant told me the balance is over a thousand rand.
Another thing, the consultant kept on going on that the account is in my son's name. No it is not, it is in my name, my son just used the phone and contract and by the way I don't know what this has to do with the outstanding amount.
I told her that I am not going to pay a cent, due to VODACOM's *********** staff not doing their job. I paid the total balance on this account on the 19th of March 2020 and gave instructions to the VODACOM employee to cancel the contract. He said he will do all the necessary paperwork and I can go. I did not receive any cancellation reference or nothing.
The consultant today suggested that I phone the cancellation department to obtain a cancellation reference. I told her that I will not phone them, as I was trying from last year to sort this out, to which I have received no correspondence or feedback, not even a call. This is a mistake on VODACOM's side and they need to sort this out.
As to date I have not received ANY phone call from Vodacom as requested. I did however received a sms today, stating: "CONGRATULATIONS! You qualify for a DISCOUNT on your Vodacom account. Call ***"
So again, after all my contact with VODACOM, I had to contact them once again and wait in the line till a consultant is available to talk to me.
The consultant informed me that I am getting a discount of R 846.09. I told her that is great then this account should be paid off and that the contract is cancelled. She said no, as the balance is over a R1000. I have received an URGENT NOTICE letter from VODACOM on 21 July stating that I owe them R846.09, now the consultant told me the balance is over a thousand rand.
Another thing, the consultant kept on going on that the account is in my son's name. No it is not, it is in my name, my son just used the phone and contract and by the way I don't know what this has to do with the outstanding amount.
I told her that I am not going to pay a cent, due to VODACOM's *********** staff not doing their job. I paid the total balance on this account on the 19th of March 2020 and gave instructions to the VODACOM employee to cancel the contract. He said he will do all the necessary paperwork and I can go. I did not receive any cancellation reference or nothing.
The consultant today suggested that I phone the cancellation department to obtain a cancellation reference. I told her that I will not phone them, as I was trying from last year to sort this out, to which I have received no correspondence or feedback, not even a call. This is a mistake on VODACOM's side and they need to sort this out.
JV
Jorinda V's update28 Jul 2021, 12:13
Reviewer Update
After I was told by VODACOM that a consultant will make contact with me, I received another message saying that I must contact VODACOM. I told them I will not contact them as I have been trying to do that for more than a year now and that they must please get a consultant to contact me.
As to date I have not received ANY phone call from Vodacom as requested. I did however received a sms today, stating: "CONGRATULATIONS! You qualify for a DISCOUNT on your Vodacom account. Call ***"
So again, after all my contact with VODACOM, I had to contact them once again and wait in the line till a consultant is available to talk to me.
The consultant informed me that I am getting a discount of R 846.09. I told her that is great then this account should be paid off and that the contract is cancelled. She said no, as the balance is over a R1000. I have received an URGENT NOTICE letter from VODACOM on 21 July stating that I owe them R846.09, now the consultant told me the balance is over a thousand rand.
Another thing, the consultant kept on going on that the account is in my son's name. No it is not, it is in my name, my son just used the phone and contract and by the way I don't know what this has to do with the outstanding amount.
I told her that I am not going to pay a cent, due to VODACOM's *********** staff not doing their job. I paid the total balance on this account on the 19th of March 2020 and gave instructions to the VODACOM employee to cancel the contract. He said he will do all the necessary paperwork and I can go. I did not receive any cancellation reference or nothing.
The consultant today suggested that I phone the cancellation department to obtain a cancellation reference. I told her that I will not phone them, as I was trying from last year to sort this out, to which I have received no correspondence or feedback, not even a call. This is a mistake on VODACOM's side and they need to sort this out.
As to date I have not received ANY phone call from Vodacom as requested. I did however received a sms today, stating: "CONGRATULATIONS! You qualify for a DISCOUNT on your Vodacom account. Call ***"
So again, after all my contact with VODACOM, I had to contact them once again and wait in the line till a consultant is available to talk to me.
The consultant informed me that I am getting a discount of R 846.09. I told her that is great then this account should be paid off and that the contract is cancelled. She said no, as the balance is over a R1000. I have received an URGENT NOTICE letter from VODACOM on 21 July stating that I owe them R846.09, now the consultant told me the balance is over a thousand rand.
Another thing, the consultant kept on going on that the account is in my son's name. No it is not, it is in my name, my son just used the phone and contract and by the way I don't know what this has to do with the outstanding amount.
I told her that I am not going to pay a cent, due to VODACOM's *********** staff not doing their job. I paid the total balance on this account on the 19th of March 2020 and gave instructions to the VODACOM employee to cancel the contract. He said he will do all the necessary paperwork and I can go. I did not receive any cancellation reference or nothing.
The consultant today suggested that I phone the cancellation department to obtain a cancellation reference. I told her that I will not phone them, as I was trying from last year to sort this out, to which I have received no correspondence or feedback, not even a call. This is a mistake on VODACOM's side and they need to sort this out.