MF
Malcolm F

1 reviews | Active since Dec 2009

22 Jun 2021, 13:53

Vodacom and Apple *******

I have been a satisfied user of Vodacom for many years. My latest upgrade has changed my view. I had an initial discussion with a representative at the Constantia shop. Looking at my usage and requirements we decided on iPhone SE 64GB - Black. It was out of stock so I waited a few days. On collection, I was made aware of additional charges. These are 1) Admin Fee R150, Charger R399 (I must buy this as my existing charger will not work with this phone!), Ear pods R399 and to cap it all R350 for less than 1 hr work to transfer my data to my new iPhone. I realise a lot of this is due to Apple but my last purchase included a charger, earphones, and a free transfer of data. i was not advised of these additional charges and have written this review to ensure future customers of Vodacom and Apple as aware of these ******ionate practices. I am now going to cancel this deal and reassess the market and see what MTM offer

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Replies (3)
MF
Malcolm F's update22 Jun 2021, 16:47
Reviewer Update
I can add that I have taken up these issues with the management at Constantia Vodacom and reached some level of satisfaction. The charge for moving data from each of our cell phones has been waved and representation will be made to senior Vodacom management about the "Admin Fee", I was impressed with the way I was handled and my remaining issues are with Apple.
MF
Malcolm F's update22 Jun 2021, 17:29
Reviewer Update
I have agreed with the Vodacom manager at Constantia that I will remove this complaint should Vodacom's senior management see fit to refund the "Admin fee"
Vodacom
Vodacom's reply22 Jun 2021, 21:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team