1 reviews | Active since Aug 2016
Vodacom and ADHD
<p>This is a follow up on a previous compalint . I have a Samsung s7 edge ( so called premium device) screen cracked and after much ado was eventually retuned as repaired so I was eventually happy. However a few weeks of use and the entire back started lifting at seam from what seemed like a swollen battery. Back it went to ADH , after a few days all I got was a take it or leave it estaimate of R811 . This phone is three months old and I have had maybe 1 months use as its been in for repairs . But the worst was trying to get Vodacom to hear my complaint . I got to a "Nonthlanthla " after much patience whom I was told is a " specialist " after twice expalining the entire thing first. Was placed on hold for 20 minutes by specialist and phone cut . Two more attempts to get back to Nonthlanthla were unsuccesful with each time being prompted to repeat the entire thing . I then lost it and stopped trying . I am ****ed !!! I have spent hundreds of thousands with Vodacom and this is how they treat clients </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
