AL
Anine L
1 reviews | Active since Jul 2025
17 Jul 2025, 22:11
Vodacom and ABSA failed to FICA partnering with *****ster!
Vodacom accepted an ID of my father that was *****ulently changed and no FICA was done. Somehow this person managed to take out a contract which ABSA bank also accepted without doing any FICA checks and ABSA has been allowing the monthly contract fee to go off my father’s account for 24 months to date!! ABSA and Vodacom have been refusing for 2 years to stop the debit order even though we have proof of the *****ulent docs! Vodacom and ABSA bank both need large fines for non compliance to KYC practices!
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Replies (1)Vodacom's replyOfficial
18 Jul 2025, 08:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jul 2025, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
