UK
Ursula K
1 reviews | Active since Dec 2019
18 Sept 2025, 17:22
VODACOM - *********** AND *******
Despite having my contract terminated 31 May 2025 - and confirmed same to me on email. Vodacom decided to open the contract again! i have endless issues with the incompetence at Vodacom and if Vodacom think I will be paying any of the invoice they ca fly to hell with SAL. I am reporting this to ICASA - I am done with this constant issues and to try and make money this way by opening a contract that war rightfully terminated by me speaks of Vodacom's ******* and ********* business dealings. i want this resolved. no excuses ! Enough is enough!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Sept 2025, 07:54 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2025, 07:54
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Sept 2025, 06:02Dear Ursula Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically on 3 occasions. We have however responded via email on 2025-09-22 at 15:55:35. Should you require further assistance do respond on the email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply24 Sept 2025, 06:02
Official
Dear Ursula Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically on 3 occasions. We have however responded via email on 2025-09-22 at 15:55:35. Should you require further assistance do respond on the email.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
UK
Ursula K's updateReviewer Update
24 Sept 2025, 16:13Vodavom have you heard of "call back". Quick to ***** "please call me concept" but have not heard of "call back". Get your house in order!
UK
Ursula K's update24 Sept 2025, 16:13
Reviewer Update
Vodavom have you heard of "call back". Quick to ***** "please call me concept" but have not heard of "call back". Get your house in order!
Vodacom's replyOfficial
29 Sept 2025, 08:09Dear Ursula
Kindly respond to the email sent on 2025-09-25 at 08:40:46.
Regards
Vodacom Consumer Website Team
Kindly respond to the email sent on 2025-09-25 at 08:40:46.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2025, 08:09
Official
Dear Ursula
Kindly respond to the email sent on 2025-09-25 at 08:40:46.
Regards
Vodacom Consumer Website Team
Kindly respond to the email sent on 2025-09-25 at 08:40:46.
Regards
Vodacom Consumer Website Team
Best regards,