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KG
Krenolan G

1 reviews | Active since Oct 2018

31 Jan 2024, 09:43

Vodacom = ANC

The should be an option to give a negative rating. 4 times in the past three months, I have complained about the pathetic and atrocious "service" of this damn company. No feedback and no updates to advise what's happening with calls logged. Utterly useless, not that it should be surprising.

0
Replies (3)
Vodacom
Vodacom's reply31 Jan 2024, 10:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

KG
Krenolan G's update01 Feb 2024, 08:34
Reviewer Update
Still no contact!!!
Vodacom
Vodacom's reply02 Feb 2024, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note with regards to SR***, records shows our Fibre Support Team confirmed the tech's did pitch this morning and have restored your internet connection.

Apologies for any inconvenience this may have caused.  Regards,  Consumer Website Team

Best regards,