CP
Comfort P
1 reviews | Active since Dec 2018
05 Jan 2021, 16:03
Vodacom an outdated and *********** JOKE!
This useless and *********** network called Vodacom debited my account my account late and then listed me as in arrears. Due to their late debit, and subsequently listing me as in arrears, they now rejected my application for an add on contract and told me to wait 90 days before applying again. I have gone from pillar to post calling their different collections, customer care, and legal numbers. After they take forever to answer, having an unprofessional tone, they still are unable to assist. Vodacom has made their incompetence, uselessness, outdated and archaic systems, and nonsensical processes my problem. I have been a customer for 17 years and this is how they treat loyal customers?? What a disgrace
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Replies (4)
Vodacom's replyOfficial
06 Jan 2021, 08:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 08:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jan 2021, 08:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Comfort P's updateReviewer Update
06 Jan 2021, 09:17Dont even bother. I cant believe how *********** this network is. The agent at vodaworld just came back to me with the same stupid answer. Now I also received feedback from your facebook account with the same stupid answer. You dont even have the decency to call your disgruntled customers. All you do is tell me to wait 90 days. I've never seen such a ****py company before. I've never missed a contract payment. I earn more than enough to afford the contract payment. Yet I must wIt 90 days. For what? Your error? Do you not have any competent senior consultants who have the authority to manually review cases??? I dont need you to contact me. I will be switching networks. My existing contracts with you are coming to an end and I will cancel them - that's if I'm even able to reach your cancellation department. What a joke of a company. My goodness
CP
Comfort P's update06 Jan 2021, 09:17
Reviewer Update
Dont even bother. I cant believe how *********** this network is. The agent at vodaworld just came back to me with the same stupid answer. Now I also received feedback from your facebook account with the same stupid answer. You dont even have the decency to call your disgruntled customers. All you do is tell me to wait 90 days. I've never seen such a ****py company before. I've never missed a contract payment. I earn more than enough to afford the contract payment. Yet I must wIt 90 days. For what? Your error? Do you not have any competent senior consultants who have the authority to manually review cases??? I dont need you to contact me. I will be switching networks. My existing contracts with you are coming to an end and I will cancel them - that's if I'm even able to reach your cancellation department. What a joke of a company. My goodness
CP
Comfort P's updateReviewer Update
11 Jan 2021, 20:42Your social media pages were as useless as you. Thanks to the diligence, professionalism, and resourcefulness of Tsakani at Vodaworld my problem was solved. She knows how to do her job and Vodacom needs more people like her
CP
Comfort P's update11 Jan 2021, 20:42
Reviewer Update
Your social media pages were as useless as you. Thanks to the diligence, professionalism, and resourcefulness of Tsakani at Vodaworld my problem was solved. She knows how to do her job and Vodacom needs more people like her