Vodacom an *********** Fibre provider

Item: Vodacom
Rating: 1
Author: Kevin R

I app**** for Fibre on 19 July 2022, at their Pavillion store, I received confirmation of order via email and confirmation sms and email of installation on 26 July, installers pitch up and they cannot install because someone at vodacom canceled my order, they blame store and I contacted store they says they processed correctly.

Now I had to do a complete new telephonic application and now they have still have not confirmed my application or activation its now 28 July, store says someone *****ed up my application and it is in limbo.

What a bunch of ***********s. Vodacom has become an organization where left hand has no idea what right hand does and in middle you have staff that will pass the buck and leave customer in limbo.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

28 Jul 2022, 09:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply28 Jul 2022, 09:47

Official

Kevin R's updateReviewer Update

28 Jul 2022, 11:11

Still waiting for that infamous call back,won't hold my breath

I actually found out why my order was canceled, you broken admin dept. created multiple orders for my application

Kevin R's update28 Jul 2022, 11:11

Reviewer Update

Still waiting for that infamous call back,won't hold my breath

I actually found out why my order was canceled, you broken admin dept. created multiple orders for my application

Kevin R's updateReviewer Update

28 Jul 2022, 11:33

Just called vodacom Fibre spoke to agent Dean Smith, he confirms they created duplicate orders, now he cannot resolve issue, he cannot transfer me to a manager he cannot transfer me to dept that is holding up my application, and he calls me rude for asking for help in getting a Yes or No answer to my application so that I can move on from limbo.

Honestly, Vodacom is completely out of touch with customer service, you are a number and they have gotten so big that you do not matter.

They haven't provide free LTE as promised while connection of Fibre takes place, they run a racket of deceit to potential customers,

Kevin R's update28 Jul 2022, 11:33

Reviewer Update