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Megan D

1 reviews | Active since Jan 2019

17 Dec 2019, 21:40

VODACOM: an entire town without cell service for almost a wee****

Our entire town has been without Vodacom cell service for almost a week now. Most members of the community also have Vodacom sims in their landlines!!! This is disgusting. Vodacom you are about to lost the business of an ENTIRE TOWN!!! Several members of the community have tried to bring this to your attention and log formal complaints but have gotten nowhere due to the total incompetence of your staff. HUNDREDS OF PEOPLE! AN ENTIRE TOWN is without the ability to communicate! Only the fortunate few who have private wifi in our homes are able to send emails and whatsapps. DO SOMETHING OR AS A COMMUNITY WE ARE GOING TO SWITCH NETWORKS! This is not an idle threat, and is something we have discussed. Aurora, 7325

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Replies (2)
Vodacom
Vodacom's reply18 Dec 2019, 07:15
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MD
Megan D's update18 Dec 2019, 11:53
Reviewer Update
That doesnt help us. You wont be able to contact me BECAUSE MY PHONE HAS NO RECEPTION! As I said, a number of community members have tried to make contact and get the ball rolling and they all get the same BULL**** response!! Send somebody out here to fix the damn tower!!! What more do you people need before you actually do something about this problem!!!???