AVDM
Ashley Van Der Muller
1 reviews | Active since Jun 2021
03 Aug 2021, 14:00
Vodacom Amazon Prime
So seeing as though Vodacom started offering 6 months of Amazon Prime on then I signed up yesterday. How come once all the prompts were followed and my account active with Amazon Prime, it still asking me for my Credit Card details for a free 7 day trial before I can watch anything? ?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Aug 2021, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Aug 2021, 12:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that while Vodacom offers a 6 month service. Amazon as a product will still request payment details in the event that the service continues to be used beyond 6 months. If you do not wish to continue with the service, then you will have to cancel the service in your last month.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2021, 12:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that while Vodacom offers a 6 month service. Amazon as a product will still request payment details in the event that the service continues to be used beyond 6 months. If you do not wish to continue with the service, then you will have to cancel the service in your last month.
Your query has now been resolved. Regards Consumer Website Team
Your query has now been resolved. Regards Consumer Website Team
Best regards,