SZ
Susan Z

1 reviews | Active since May 2021

24 May 2021, 13:01

Vodacom - Amazon Cloud Services Depleting Data

In the past 1 week or so my data has depleted like crazy! at a fast rate. I have never used more than 5gig per month but my data finished in less than a week!I called Vodacom and they said they dont know what Amazon Cloud and refered me to Istore, who also said they dont know anything about Amazon Cloud and sent me back to Vodacom. I walked into a vodacom store and still could not be assisted. I have not purchased any data for 2 weeks as I fear of losing it all in one day! My Iphone back up is only enabled for when on wifi. I have no Amazon account so how am I losing so much data on this and at such a fast rate? On the Vodacom data manager it shows Amazon Cloud services. I googled and found apple is in partnership with Amazon cloud based services. VODACOM, I NEED ANSWERS ASAP!

0
Replies (2)
Vodacom
Vodacom's reply24 May 2021, 16:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SZ
Susan Z's update26 May 2021, 14:50
Reviewer Update
I have not yet been contacted. I really need to use my phone with data and still scared to buy some as Amazon Cloud will utilize it. I REALLY NEED HELP HERE!