LS
Lourens S
1 reviews | Active since Jan 2021
04 Jan 2021, 09:19
Vodacom-Amazon Cloud excessive data usage. What is Amazon Cloud?!
Vodacom is not responsive with the issue of Amazon Cloud data being used on my account. I see other people have the same issue. What services or apps are involved under Amazon Cloud?! This must be a Vodacom-related issue, because my previous ISP did not use this much data and I always had data left at the end of the month. My Windows and iOS settings are set to not automatically update apps and software, and the only iOS backups I have really, are for pictures; and I can’t think it possible to have a 5.7Gb picture backup in one day.
If Vodacom were just able to declare and tell us which apps / software or web services fall under Amazon Cloud, I and possibly other customers, would be able to monitor and reduce usage.
Unfortunately I have to deal with this nonsense for the next 2 years. I am very unsatisfied.
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Replies (2)
Vodacom's replyOfficial
04 Jan 2021, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2021, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jan 2021, 13:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2021, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,