1 reviews | Active since Jan 2017
Vodacom - Amazingly ineffecient
I have 2 other cellphones linked to my account. Almost a month ago i received a call from one of the sales agents offering me to upgrade these 2 numbers. When i received the upgrade, i realized that this is not what i wanted - and (without opening the package), i called them to take it back. It was collected a day or 2 thereafter, and i after numerous calls, almost 3 weeks later the upgrade was reversed
Amazingly, the upgrade was reversed and subsequently migrated to another package?
How difficult can it be? I don't want an upgrade. I don't want a migration.
My initial intention was to go in to a local vodacom store and take out another package there - but after this ********* behavior - i don't know if i want to affiliate myself with vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day Mr Bham,
As per our recent conversation,
Kindly be advised your query was escalated to the relevant departments for further review and we have requested they feedback to you.
We once again apologize for any inconvenience caused.
Warm regards,
Shad
Good day Mr Bham,
As per our recent conversation,
Kindly be advised your query was escalated to the relevant departments for further review and we have requested they feedback to you.
We once again apologize for any inconvenience caused.
Warm regards,
Shad