AT
Al T
1 reviews | Active since Jul 2024
29 May 2026, 14:02
Vodacom amateur hour
I app**** for a phone 2 weeks ago. Firstly, you have to sit around and wait until their online department calls, then they let the phone ring once or twice, and then forget about you again.
Endless calls to them to verify details, then the the line just drops and they don't call back. Then they claim you can track your order via their Chatbot, which obviously doesn't work as well.
And absolutely terrible, frustrating and amateur experience thus far. Absolutely disgusted in Vodacom! Still waiting with Zero communication!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 May 2026, 14:04Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2026, 14:04
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
AT
Al T's updateReviewer Update
29 May 2026, 14:32"Please be advised that a consultant will be in touch with you shortly to assist with your query." - Highly unlikely, I was just on the phone with them and still not resolved! I'm done, I would rather go to MTN, Cell C or Telkom mobile!
AT
Al T's update29 May 2026, 14:32
Reviewer Update
"Please be advised that a consultant will be in touch with you shortly to assist with your query." - Highly unlikely, I was just on the phone with them and still not resolved! I'm done, I would rather go to MTN, Cell C or Telkom mobile!
