Vodacom always useless especially to their longest customers

I am eligible for an upgrade on one of my personal Vodacom contracts so I go to MyVodacom and there's a big banner saying I can upgrade and when you click on it you get the message "we can't help you online, visit one of our stores" I would rather undergo open heart surgery than go to a vodacom store since the surgery is less painful.

So I phone their sales and upgrades number and after being on hold for eight minutes, the lady takes one minute to inform me that I have been a customer for a long time so I am on the old system but not to worry someone will phone me shortly who accesses the older system... This was on Monday morning it's now Wednesday. Every single time I have to engage with Vodacom there are issues and it's great to be penalised because I have been supporting your incompetence for longer than other people and especially now that you also ***** data if I haven't used it, if you don't finish your breakfast cereal does Pick n Pay come to your house and take it back? Useless company and this is their 15th complaint today before 11:00 AM and let me spare you the very personal response by answering for you:

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team