Vodacom always finds new ways to disgust me

I have called in the call centre to request a simple contract to be emailled to me and my shock I was request to tedious process. They apparently need a certified copy of my ID + an affidavit on this regard. I have never had of such MADNESS in my entire life. Mind you that the call centre always authenticates each time you call in but it seems like they do not trust their own authentication process.<br> I'm deeply disgusted as I need this urgently