VODACOM ALWAYS DISAPPOINTS!!! APPALLING CUSTOMER SERVICE

I bought a wifi contract in 2019 at the Vodacom Kollonade Shop to give to my parents who live in Pretoria. The contract was upgraded once but not the WIFI router device. This week the battery of the router expanded and I called Vodacom Customer Service to find out what could be done. I was transferred to four different departments, before being cut off. No surprise there with Vodacom! I contacted the same Vodacom shop in Kollonade yesterday 22/12/2023 where I made the purchase. I was advised by the lady I spoke with and told that my dad could bring in the router to be sent to Vodacom repairs. My dad took the original receipt along and went to the Vodacom Shop Kolonnade this morning 23/12/2023. The staff refused to assist him. They said the router is old and he must buy a new router or they won't help him. 1. I pay for the contract and the contract gets upgraded by Vodacom. It is their responsibility to update the router when I am offered an upgrade. 2. If they do not upgrade the device I am paying for, then they should have a service for repairs to assist clients with older model devices. 3. I called the shop before telling my dad to go to the shop and was told the device could be sent in 4. This morning he received appalling service from the Kollonade shop and it was disgraceful how my dad was treated. 5. I expect that Vodacom mst resolve this matter as I am not paying R1000 for a new device, it was not offered or included in my contract upgrade. 6. I am not paying for a contract I can not use because of Vodacom's pathetic customer service.

I want a solution Vodacom! You have no problem collecting my money, But I get no service for what I paid for!!!!!!