Vodacom.... Always Disappointing

Once Again we have fallen victim to Vodacom.

I have been with Vodacom since i first got a cellphone 10 Years ago. Never faltered and never failed on my payments etc.

However, they prove themselves wrong over and over.

Monday night (10/12/2018) my husband and i decided to eventually upgrade my WIFI router as we saw a great deal (One router, data and 1 x Xbox console with two games, remotes as well as a top dog voucher).

We did the order and checked out the basket where it showed us the breakdown (including the Xbox), we were happy and proceeded. Today (12/12/2018) at 3:15pm RAM delivered only a sim card and WIFI router.... No Xbox and No top dog voucher....

My husband called the Vodacom number ********** 4 (Online upgrades) only to be advised that it is a system error and it never pulled through on their system and that it is not THEIR fault and WE need to phone the company they use "Likeminds". Which by the way is not a very reputable company as we can't even get hold of a contact number for them....

We have been told that we have to send an e-mail to this company and resolve it through them? How does this even work as i havent purchased anything from them, Vodacom did and now it's my problem.

Should this not be resolved, i will take all 5 Vodacom numbers and devices and move them elsewhere.

I cannot begin to fathom my extreme disappointment and Anger at Vodacom for this poor service.