Vodacom, always a disappointment

Item: Vodacom
Rating: 1
Author: Rudi B

As always Vodacom disappoints, I get notified that I'm due for an upgrade and I log into My Vodacom and it has a nice banner stating I am due for an upgrade click here to browse deals. Then Vodacom hits, I click on the banner and then I get a message stating sorry you can only upgrade on 15 October, this message is shown to me on 20 October. I then finally manage to speak to a person on their online chat who confirms that I'm due for an upgrade but I will need to phone the call centre. There is no way I'm doing that because it's always a nightmare and there are supposed to be some better deals when you do it online.

Every single time Vodacom disappoints and the sad part is I have four contracts with them and every time it's a nightmare if I need to do anything.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

21 Oct 2019, 12:00

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply21 Oct 2019, 12:00

Official

Rudi B's updateReviewer Update

30 Oct 2019, 11:15

Thank you for taking the time to copy and paste a response. So after three days I get a call from Vodacom and I couldn't answer since I was in a meeting. No voicemail no further communication... USELESS AS ALWAYS

Rudi B's update30 Oct 2019, 11:15

Reviewer Update

Rudi B's updateReviewer Update

30 Oct 2019, 18:32

Nothing has been resolved I notified Vodacom that I'm taking business elsewhere as there are always issues and every day I'm feeling more and more **********

Rudi B's update30 Oct 2019, 18:32

Reviewer Update

Nothing has been resolved I notified Vodacom that I'm taking business elsewhere as there are always issues and every day I'm feeling more and more **********