Vodacom/Altech appalling assistance

<p>I have a complaint my hard earned cash are being debited from Jan 2016. In 2013 I took a contract of 500mb with Altech in 2015 I renewed the contract ,the sales pitch it will cost a bit more for a 2gb contract I agreed . Every month they deducted the relevant R109. In Jan the nonsense started .This relates to a WASP that's been running for the past few months without my knowledge and because of this **** thousands was debited from my accounts. I have to admit I have not been checking my monthly debit orders until March when I noticed Altech wants to debit my acc with R2700. I queried Altech they advised that I should have a close account and not open otherwise I don't have a limit as to what the service provider charges me I completed the relevant and faxed it through. Also they mentioned the reason for the excessive bill a wasp was running I said to them to please cancel it with the Wasp clients. They confirmed it will be done they gave me the detail how I can do it also on the device. I tried it at home and it gave me the answer I was not subscribed to OPT OUT ,but as Altech gave me assurance they will do it on their side I was in a good space and it will be sorted .Until another two months of WASP was charged to my account of R2500 again and April R3300!!!.Finally after calling and not getting any resolution I walked into Vodacom Eastgate on Friday and discussed the matter with consultant (Dikeledi) she could not help me as I have to contact the 3 wasp counterparties myself to cancel the wasps. She also mentioned my account was never migrated to a TOP up (closed account) and there was no limit as to what the Service provider or wasp parties can charge. Now with the credit personal act how the hell can they not put a limit on my account? They (Altech/VODACOM and WASPS subscribers) are all a lot of ****** and I want my money back equalling +-R10 000 over the past few months. I am waiting for a response from Vodacom as to why the product that was sold was not explained in detail as I only wanted a 2gb data and the system to advise that I am out of data once the 2gb was depleted. Secondly the wasp business I never received any double opt out confirmation and up until now I am not aware that I had WASPS running in the back ground. This was never explained that I should take a Top up to have the system kick me out. </p> <p>TERRIBLE SERVICE and no HELP from VODACOM ALL a Bunch of ******</p>