mK
mlungisi K
1 reviews | Active since Mar 2019
07 Oct 2019, 14:19
Vodacom also known as BIGGEST Con artists and ********s
I would have given Vodacom a rating of ZERO if it existed. I got a letter of demand after paying my contact for 24 months and canceling it. I have statement for a month of July that shows that I didn't owe anything to getting a letter of demand in October saying that I owe Vodacom. That doesn't make sense and those dense call center agents can't even resolve my problem. Now I have to pay penalty fees due to some *********** person. Thanks Vodacom for pushing another loyal customer to another network and thanks for the 10s
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
07 Oct 2019, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Oct 2019, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 09:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Consumer Website Team
Vodacom's reply23 Oct 2019, 09:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Consumer Website Team
Vodacom's replyOfficial
23 Oct 2019, 09:57Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Consumer Website Team
Vodacom's reply23 Oct 2019, 09:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Regards,
Consumer Website Team
mK
mlungisi K's updateReviewer Update
23 Oct 2019, 15:58What a waste of my time. I don't know how to deal with dense call center agents anymore. This clearly shows that you not willing to solve my problem. I have been put on hold after calling 082135 and every call center agent that I eventually talk to has no clue how to help me. This further proves beyond doubt that Vodacom don't care about their customers.
mK
mlungisi K's update23 Oct 2019, 15:58
Reviewer Update
What a waste of my time. I don't know how to deal with dense call center agents anymore. This clearly shows that you not willing to solve my problem. I have been put on hold after calling 082135 and every call center agent that I eventually talk to has no clue how to help me. This further proves beyond doubt that Vodacom don't care about their customers.