GK
Gavin K

1 reviews | Active since Sept 2013

12 Sept 2017, 17:34

Vodacom allows WASPs and and premium services to ***** airtime without your knowledge

I just received an SMS saying that my weekly subscription to Vodacom games was about to be reactivated. This was the final straw. I have been subscribed to 6 WASP services, and 4 other premium subscriptions, ALL without my knowledge or consent. I have had more than R1000 of airtime ****** this way. My monthly Vodacom bill does NOT list these services. This must be a way to keep the subscriptions hidden from clients. And Vodacom will not explain where my airtime has gone because I don't pay their exorbitant R35 a month, or whatever, for detailed billing. This means they can silently ***** airtime without your knowledge.

0
Replies (3)
Vodacom
Vodacom's reply13 Sept 2017, 06:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Sept 2017, 11:49
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

GK
Gavin K's update20 Sept 2017, 12:13
Reviewer Update
This does not answer my question. I did not subscribe to these services. You still haven't indicated how much money was ****** from me, nor have you made any attempt to refund me. Your answer is also incomplete because after I cancelled the WASP services i didn't subscribe to, Vodacom still stole the remainder of my airtime through games.vodacom.com, which I ALSO didn't subscribe to. It is despicable that these subscription services still ***** airtime without the double opt-in that is REQUIRED by law. What Vodacom is doing is *******