GM
Godfrey M

1 reviews | Active since Apr 2019

25 Apr 2019, 18:20

Vodacom allows Ram couriers to abuse us, the Vodacom clients

Vodacom continues to use Ram couriers and it is seriously useless. Vodacom can't even defend me from Ram couriers for the sub-standard service they providing. I am still wait for the S10 Samsung phone I ordered and Ram keeps on going to the wrong address and when I call Vodacom the consultants tell me there is nothing I can do or they can do. I spoke to a certain Hilda and who eventually brought her supervisor by the name of Ayanda and both told me there is nothing they can do.

Maybe Vodacom need to find a better courier partner and start hiring solution orientated individuals instead of those "we can't do anything" victims.

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2019, 18:35
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
GM
Godfrey M's update26 Apr 2019, 13:44
Reviewer Update
Do you guys know that I still haven't received my phone? Your Ram courier still hasn't delivered even after you call me and promised that I will get my phone... this is nonsense now... should I perhaps just cancel the order rather? and go to MTN then?