1 reviews | Active since Sept 2016
VODACOM ALLOWS ******* BILLING - airG Gold
<p>This is the second **** that we have had with Vodacom where Vodacom ALLOWS ******* subscriptions to deduct amounts off your account. I say allow because when you bring it to their attention and they admit they know of the problem and don't do anything about it or refuse then they are ALLOW the con and ******** activity to take place.</p> <p>The first incident they admited they new about the problem and resolved it- R50 was being deducted everymonth.</p> <p>This new 'subscription' that just appeared on our account has been taking R1,75 everyday!!</p> <p>We had to phone the call centre 4 times. Were on hold for a total of 2 hours and only after been hung up and laughed at once eventually someone told us that we will have to contact the airG Gold people to get our money back.....REALLY!!!??? They would try cancel the subscription.</p> <p> </p> <p>I am soo angry and sick of Vodacoms bad service. Their staff are untrained, *********** people who never return your calls when promised. </p> <p> </p> <p>We can't trust their services anymore since this is the sceond time they are *******ly billing.</p> <p> </p> <p>Changing network for good.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
