Vodacom allows ********** number ports and don't assist afterwards

I received a message saying they have received a request to port my number, I ignored it thinking it was one of the many ****s I get each day. Now, I have been trying to load airtime and I couldn't, I tried to make a phone call and was told that my number was suspended. I called the call centre and non of the options cater to my problem but I followed all the prompts and tried the different options but I just get cut-off because the system does not recognise my number and because everything is automated, there is no person who can help me! Non of the short code services work either! I am stranded with no help and they don't respond online. I called the number of the porting message and i got a message that it does not exist!