LM
Laura M

1 reviews | Active since Feb 2016

17 Oct 2017, 09:10

Vodacom allows ***** to happen

My mother took out a contract with Vodacom and they debited a lot of money to only find out that someone took out a contract using her details. We asked Vodacom to cancel both contracts but they havent, We have sent documenst to their ***** department and no one has responded to our emails. You are ******* because she never received any documents regarding the "new contract"

0
Replies (2)
Vodacom
Vodacom's reply17 Oct 2017, 09:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Oct 2017, 10:18
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

Vodacom Consumer Website Team