RV
Riaan V

1 reviews | Active since Jul 2011

25 Mar 2022, 08:18

Vodacom Allows ***** from 3rd Parties

I have been a contract subscriber with Vodacom for a while now and have been very happy with the level of service. The times I had issues customer service was efficient in dealing with the issue.

I app**** for a new contract this week, just to find out that my profile is blocked due to previous applications on my account. When I dug deeper into this I found out that Elite Mobile was making applications on my account, a company I have never heard of. This is flat out *****.

I contacted Vodacom multiple times in this regard but all my communication is getting ignored. What I would like to know is when did I give Vodacom permission to share my personal data with other companies?

After a Google search, I found that there are hundreds of complaints regarding Elite Mobile for *****, yet Vodacom keeps dealing with this company.

0
Replies (1)
Vodacom
Vodacom's reply25 Mar 2022, 11:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team