Vodacom Allows *****

I have become a victim to *****, Vodacom has allowed someone to take up a contract in my name , I became aware of this on the 2nd of April 2022 when I saw a debit for R508.99 deducted from my bank account and a SMS from Transunion stating that a cellular account has been added to my profile, I then disputed it and was refunded by my bank however I needed this contract investigated and closed.

I spoke to a Vodacom consultant over the phone this morning who confirmed that a contract was opened in my name but could not disclose how it was opened, she advised me to contact the ***** department after obtaining a case from the police station together with an affidavit, I have been to the police station and they advised that they cannot log a case if they don't know how this contract was opened i.e whether someone did it on person or was it inside of Vodacom where someone manipulated the system, I did obtain an affidavit which I sent with my email on the 4th of April 2022 to ***.

Please can you investigate and let me know how this was done, whether telephonic or in person, it is very concerning on how Vodacom can allow this to happen, I was once a Vodacom customer many years ago, could this be someone inside of Vodacom that could have done this since my details were already on the system?

Once you obtain the information , I would like full disclosure on how they did this as I am weary that they have all my details and that this could happen again. Please note that my credit score is very well maintained and I will definitely take this up further should this alter my score negatively.