VODACOM ALLOWS *****

In January 2015 and November 2014 there were unauthorised deductions from my bank account by Vodacom. I have NEVER had an account with Vodacom. I reported this to Vodacom. They asked me to send them my ID. I did, and they DID NOTHING. Again I contacted them, this time they asked for an affidavit. I did this, and again, they DID NOTHING. In April at last, I heard that the account was confirmed as ********** and cancelled by Vodacom. They also asked for my account details so that they could refund me for the money they *******LY took from me. I did this in June 2015. HOWEVER, Vodacom sent my details to a debt collector in July 2015, for an account on which THEY OWE ME MONEY!!!!! AND AN ACCOUNT THAT IS **********!!!! I then phoned Vodacom, THEY COULD NOT EXPLAIN WHY THEY DID THIS AS I AM IN CREDIT WITH THEM!! Now my name is being dragged through the mud at debt agencies, because Vodacom clearly does NOT CARE about its customers, and that ***** IS BEING ALLOWED in their company. So not only do they take money from you without legal authorisation, they also hand you over to debt collectors when THEY owe you money.